Unlike traditional timepieces, Philip Stein watches utilise Natural Frequency Technology that aims to harmonise the earth's energy with that of the owner's to reduce stress and enhance the wearer's health and well-being. Launched in 2002, Philip Stein's high-end watch collections are now available in 25 countries, and every piece purchased from an authorised dealer is covered by a two-year warranty. Because of the sensitive electromagnetic technology and high value of these watches, the firm recommends repairs are carried out by authorised repair centres only. Tampering with the watch yourself will result in the warranty being declared void.
Find your Philip Stein international warranty card and see if the two-year warranty is still valid. If you can not find it, contact the dealer where you bought the watch and ask for a replacement. You may need to provide details from the original receipt so the dealer can confirm the purchase.
Check to see if the fault is covered by the warranty. The warranty does not extend to damaged or worn out batteries, straps, bracelets or watch crystals. It also does not cover damage caused by normal wear, accident, misuse, abuse, lack of proper maintenance or reasonable care, or damage during shipment. Damage caused by repairs carried out by unauthorised service centres is not covered.
Call the retailer where you bought the watch to find out if they are an authorised repair centre. If they are not, use the store locator search facility on the Philip Stein website to identify the authorised repair centre closest to you. A full list of authorised repair centres is also shown on the website, while Philip Stein's customer service unit can be contacted at 305-373-0037 during the week between the hours of 9 a.m. and 5 p.m. EST.
Contact the authorised repair centre by phone as not all of them accept mailed watches, perform warranty services, or carry out same-day service. You will need to establish if the repair is covered by the manufacturer's warranty or if you have to pay for the necessary work.
Place the damaged watch, international warranty card and check or money order -- if applicable -- in a padded envelope and send it by certified mail or courier to the authorised repair centre of your choice. If the centre is close to you, see if they can repair the watch while you wait. Once the watch is repaired, check it to make sure it's running properly.
Ensure that your international warranty card is filled out and stamped by the authorised Philip Stein dealer at the time of purchase. Owners of Philip Stein Teslar watches can request that a chip featuring the newer Frequency Technology is fitted to their watch instead of a replacement Teslar chip.