Steps to Take When a Kensington Lock Won't Open

Written by diana braun
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Kensington manufactures computer accessories including computer locks. These locks are inserted into a small opening on a laptop and are designed to deter thieves from stealing the computer. A Kensington lock works using a key with a specific key code. Each key has its own unique code. If your lock won't open, you might need to buy a replacement key if the key is faulty or missing. But to receive a replacement key, you must have the key code for the lock.

Skill level:
Moderately Easy

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Things you need

  • Lock key code

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  1. 1

    Visit the Kensington Replacement Key website to order an additional key.

  2. 2

    Fill in your name, address, product, key code and key colour on the form and click "Submit." You must have the key code to request a replacement key. The key code is a five- or six-digit number stamped on the key underneath its plastic cover. There is no key code on the lock, packaging or cable for security purposes.

  3. 3

    Wait for a verification e-mail from Kensington. After submitting your information, Kensingtion verifies it and the key code before sending a replacement. The replacement key can take 14 to 16 business days to receive.

  4. 4

    Also request a locksmith's help. If you don't have the key code and your keys are lost, a professional will be needed. These professionals should have the tools to open the lock.

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