How to Contact Accor Hotels

Written by stacey price
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Accor Hotels feature 13 global brands and more than 3,800 hotels suitable for every type of traveller. Its hotels range from high-end, luxury accommodations to affordable and economical accommodations. Accor hotels are located throughout North and South America, Africa, Asia, Europe, Australia and the Middle East. You can contact Accor Hotels by e-mail or by phone.

Skill level:


  1. 1

    Go to Accor Hotels' website (see Resources). Click on the "Help and Contact" link located at the top and bottom of the webpage.

  2. 2

    Click on the "Contact Us" tab. Accor Hotels lists common inquires under different categories. Select the link under the category that's appropriate to your issue. For example, if you have an inquiry about your booking, select "Would you like to view or cancel your booking?" under the "After your booking" section.

  3. 3

    Complete the email form. The website will generate an e-mail form based on your selected inquiry. Include your name, phone number, e-mail address, mailing address and reservation number, if applicable. Use the "Additional comments" section to provide any other information you feel is important to your inquiry.

  4. 4

    Review the information. Ensure it is correct and then click the "Submit" or "OK" button to send the form.

  5. 5

    Call Accor Hotels' toll-free number. You can reach its general customer service department at 800-515-5679.

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