How to change a flight booking with British Airways

Updated April 17, 2017

The airline ticket has been booked and you're ready for travel. An unanticipated event pops up, someone falls ill or plans change. It happens to the most seasoned traveller and it could happen to you. If your ticket booking is with British Airways, a few simple steps on the computer or a quick phone call could have you rebooked in no time.

Locate your booking paperwork. You will need your six character booking reference along with the credit card you used to book your ticket.

Look through your booking paperwork for any rules and regulations specific to your ticket. Some tickets may have a section of conditions for the ticket class that you purchased. This section will outline any fees and fare differences subject to your ticket.

Log on to the official site of British Airways (see Resources). Click on "Manage My Booking" at the top. Type in the booking reference and the passenger's last name. This section of the British Airways site is where all booking changes can be made.

Call the British Airways customer service centre (see Resources) if you do not have access to the Internet or if you cannot change your ticket online. If you booked your ticket with an independent travel agent, contact the agency to change your booking. The agent will handle all of the details.


The seats and meal preferences from your original flight do not transfer to the new booking. You will need to choose your seats and meals for your new flight. British Airways does not allow name changes to a booking.

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About the Author

Caroline Baldwin, a corporate communications director located in South Carolina, began writing in 1998. Her work has been published in publications across the United States and Canada including Rolling Stone, Boating Life, Waterski and Wakeboarding magazines. She holds a Bachelor of Arts in communication studies from The College of Charleston.