Dyson vacuums have a brush roll that propels the vacuum and brushes the carpet. This allows it to agitate the carpet fibres and remove as much debris as possible. Sometimes the brush roll will get stuck and will not rotate. This could break the machine. Do not attempt to use the machine is the brush is not rotating. Instead, service the machine as soon as possible. If you are unable to fix the machine, contact Dyson to see if the cost of the repairs will be covered by your warranty.
- Skill level:
- Moderately Easy
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Things you need
Unplug the machine.
Unscrew the bright yellow soleplate fasteners by twisting them to the unlocked position with a coin. These are accessible from the top of the vacuum foot on some models and are accessible from the bottom on other models.
Turn the vacuum so that you can see the bottom of the vacuum. If the fasteners are on the bottom of the machine, you will have already done this.
Remove the soleplate.
Pull out the brush bar by pulling each side in the opposite direction.
Remove any blockages from around the brushes.
Cut away any hair or threads that have wrapped around the brush bar with a pair of scissors. Be careful not to scratch the brush bar or cut the bristled.
Push the two pieces back together inside the machine.
Replace the soleplate and tighten the fasteners.
Push the reset button on the back of the foot of the machine.
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