Cathay Pacific is a large international airline that specialises in travel between North America and Asia. It allows customers to change a flight, but the procedures that must be followed vary greatly depending on the specifics of the situation -- for example, customers who want to get on a standby flight have to follow different procedures than normal passengers; customers using frequent flyer miles have more limits; customers who bought their tickets through a discount agency or consolidator may also have more limited options. These personalised differences also determine who does and does not need to pay a change fee, and how much that fee is.
- Skill level:
- Moderately Easy
Log in to the "Manage my Booking" section on the Cathay Pacific website. You will need to provide your name and booking reference number or e-ticket number. If you are a member of the Marco Polo Club (the airline frequent flyer club), you can also log in using your membership name and PIN or password.
Follow the prompts to change your travel dates. The prompts vary based on whether or not you have to pay a change fee and what type of change you're trying to make (e.g., getting on a standby flight or booking with frequent flyer miles). Application of a change fee is based on the ticket you originally bought.
Print out a confirmation of your new, revised itinerary.
On the Web
Look up a phone number for Cathay Pacific. The number you should call is based on your current location; see Resources for a list.
Speak to a representative about your booking. Be sure to have your booking reference number available.
Pay a change fee if required. You can pay by phone using a credit card.
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