Neopets is an online gaming and virtual avatar-creating website that offers players the chance to play and befriend others at no cost. Neopets features hundreds of games and virtual shops in which players can spend their hard-earned NP (the Neopets currency). When logging into your Neopets account, you are required to enter your date of birth along with your username and password. If you signed up before this birth date requirement was implemented or if you've entered an incorrect birthday, you can try to retrieve your account using a couple of alternative methods.
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Visit the official Neopets website (see Resources).
Select "Login to Neopets" and enter your current username and password. You will be prompted to enter your birth date. Enter your real birth date. If this does not work, try entering another birth date you may have used when signing up for the account.
Scroll to the bottom of the Neopets website and click on "Contact Us" from the footer toolbar of the page, if you signed up for Neopets before the birth date rule was implemented. If this is the case, you will need to contact Neopets directly.
Choose "Request Support" and select "Submit a Ticket" to send a help ticket to the Neopets support team.
Enter the username and account you are looking to access, including original sign-up e-mail address and location (if possible). Enter a valid e-mail address and submit the support ticket to Neopets. A Neopets support representative will contact you by e-mail within 48 hours to help resolve your sign-in issues. You may be asked to give more information to prove your identity before regaining access to your Neopets account without a birth date.
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