HP's StorageWorks LTO Ultrium line of tape storage devices offer organisations a reliable form of storage for archiving massive amounts of company data. The low cost per tape makes the tape drives efficient for storing both essential and nonessential company data. And if a tape happens to get stuck in your HP Storageworks LTO-3 Ultrium's tape drive, your company's archival services may suffer. However, HP has designed its tape drives to provide several methods to retrieve a stuck tape.
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Check for a steady green "Ready" LED on the front of the LTO-3 to ensure that the tape has been rewound and is ready to be ejected. If the "Ready" light is flashing, allow more time for the tape drive to prepare the tape for removal.
Close the tape drive's software on your computer. Terminate the LTO-3 USB connection with your computer, if you're using an external LTO-3 model: Click on the "Safely Remove Hardware and Eject Media" icon in your computer's taskbar and select the "Eject Storage" option.
Manually eject the tape using the "Eject" button on the front of your LTO-3. If the manual ejection fails, launch HP's Library and Tape Tools utility -- install the program if you haven't already.
Click on the program's "By Connection" tab. Select your LTO-3 from the list of options under the tab and then click the "Utility" heading at the top of the program. Select the "Run Utility" option under the "Utility" heading.
Select the "Force Tape Eject utility" from the "Utility" menu box, when the "HP L&TT - Run Utilities" menu appears. Click on the "Run Utility" button to force the tape out of the drive.
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