While there are multiple types of headset peripherals available to the Xbox 360 console, the method to troubleshoot sound issues is generally the same. The Xbox supports both wired and wireless headsets. The wired headsets rely on the connection through a controller and the wireless headsets connect directly to your Xbox using a 2.4 gigahertz wireless connection. If you are not hearing any sound from your headset, you will need to check the settings on your Xbox. If you are using a wireless headset, you should also reset it to ensure it is properly connected to the console.
- Skill level:
- Moderately Easy
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Press the "Guide" button on your controller.
Navigate to the "Settings" tab.
Select "Preferences" and press the "A" button.
Select "Voice" and then press the "A" button. This loads a list of voice-related options.
Select "Voice Volume" and move the slider to "10." This turns the volume to the max level. You can reduce this number if you find this too loud.
Select "Play through Headset" in the "Voice Output" section and then press the "A" button. This directs all voice chat audio through the headset.
Change Voice Settings
Select "My Xbox" on the dashboard.
Select your avatar and press the "A" button.
Select "Profile" and then press the "A" button.
Select "Change Settings" on the "Online Safety" tab and press the "A" button.
Select "Custom" and press the "A" button.
Select "Customize" and then press "A."
Select "Voice and Text" and press "A."
Select "Everyone" or "Friends only" and press the "A" button.
Change Privacy Settings
Hold down the headset's "Power" button for three seconds to turn off the wireless headset and then turn off the Xbox 360.
Turn on the Xbox 360 and log in to your profile.
Press the headset's power button once to turn it on.
Press the "Connect" button on the front of the Xbox 360.
Hold down the "Connect" button on the headset for three seconds to reconnect it to the Xbox.
Reset Wireless Headset
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