Noticing any unauthorised transactions charged to your Visa card, and acting quickly to resolve them, is important. You can monitor your transaction history by phone or online, and take safety measures when using your card, to prevent unauthorised transactions. Although Visa provides protection against fraudulent charges, and against mistakes during the transaction and unsatisfactory services, dispute resolution could be long and drawn out if not handled quickly and correctly.
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Let the merchant know of the dispute. Visa requires that you attempt settlement of the issue with the merchant before filing a formal dispute. If you and the merchant are unable to work out a solution, Visa will step in.
Research your liability for the transaction. Visa's terms of agreement will determine your liability for unauthorised transactions, according to MSN Money. For example, the amount of liability for a transaction completed through your credit signature can be different than if you entered a PIN number through a debit purchase. The charge-back value, whether full or in part, will depend on the terms of your agreement with Visa.
Explain the situation to the Visa representative. Open up a claim within 60 days or you will end up paying the disputed amount. The representative might ask you to present a receipt or other documents for the unauthorised transaction.
Wait for a representative's response by mail. Because you formally filed a dispute over the phone, Visa is required to mail you a letter stating whether its investigation into your claim has led to refunding money back to your account.
Tips and warnings
- Before you apply for another Visa card, make sure it includes zero-liability protection to safeguard you from any liability for unauthorised purchases, transaction mistakes or unsatisfactory services.
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