Orange, a mobile phone service provider in the United Kingdom, has operated the Equipment Identity Register (EIR) since 1994. The EIR system allows Orange to blacklist phones that have been reported as lost or stolen, thus prevent them from being used on any other provider in the U.K. Lost phones should be reported immediately to Orange. If the customer has Orange Care, the phone can be replaced quickly for a minimal fee.
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Call Orange at 07973 100 150 immediately to report the phone as lost. Depending on the terms of the customer's contract, the contract may be cancelled at this time.
Call the closest police station to report the phone lost and file a police report.
If you have Orange Care, call 07973 100 150 and provide the information from the police report.
The replacement phone will arrive in the post within 24 hours.
Tips and warnings
- The report should be filed within 48 hours.
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