How to Understand Your BT Phone Bill

Written by alexandra bee
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How to Understand Your BT Phone Bill
Understanding your BT bill is simple, as each section is divided to explain all charges thoroughly. (Mobile phone and dollars image by Boris Ryaposov from

British Telecom or BT is a broadband television and phone service company with services available worldwide. BT offers customers the chance to view monthly service bills online or by mail, depending on preferences. Understanding your BT bill is simple as charges are clearly broken down in both the online and printed version.

Skill level:


  1. 1

    Open your computer's default Internet browser (such as Internet Explorer or Mozilla Firefox) and browse to BT's official website to login to your BT user account. Under "My BT," log in with your username and password. Once you have successfully entered the system you will be able to view your current bill as well as any other charges and past statements. Click to view your most current bill to review the charges and information. Alternatively, open your bill from BT if you receive your statements through the mail.

  2. 2

    View "Phone Line" to see all of the charges calculated for your phone services with BT for the current month. Under "Phone Line" you will see your total phone charges and special additions, such as weekend charges, discounts, and the specifics of your plan. The "Processing Payment" header explains any processing fees your bill incurred in addition to your usage fees.

  3. 3

    Check your phone plan's usage amount by viewing the last header in the Phone Line section of your BT bill. Under "Phone Usage" you will see any additional charges outside of your plan's allotted minutes and usage. If you do not have any overages, you will see there are no additional charges under "Phone Usage." The final number at the bottom is your total bill amount for the month, with all of the services, processing fees, and overages calculated together.

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