How to Write a Letter of Complaint to Carnival Cruise Line About Service

Written by todd bowerman
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Setting off on a cruise is supposed to be a relaxing and fun adventure. A cruise marks time away from the stresses of work and daily life. This is why a cruise gone wrong can be an intensely unpleasant experience, prompting anger and frustration from affected passengers. If you have recently had an unpleasant experience with the service on a Carnival Cruise ship, you can write a formal letter of complaint.

Skill level:
Moderately Easy

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  1. 1

    Keep it short. Customer service representatives receive hundreds, if not thousands, of messages each day and are probably not going to read a 10-page missive about why your cruise was awful. Keep your letter to one page and focused only on the key points.

  2. 2

    Calm down. You may be upset, but companies do not usually respond to profanity-laced messages or complaints filed with angry tones. Try to be respectful and calm in your letter, as this will elicit the best response.

  3. 3

    Indicate that you want a response. You do not need to demand a free cruise and you should not be rude, but it is OK to mention that you would like to hear back from a representative regarding your issue.

  4. 4

    Include your important information. This includes your name, the cruise name, your reservation number, a narrative of what happened, a suggestion for resolution and your current contact information.

  5. 5

    Sleep on it. Read your letter the next morning to ensure it made the points you wanted to make in a cordial and nonthreatening tone.

  6. 6

    Send it. Mail your letter to Carnival Cruise Lines, 3655 N.W. 87th Ave., Miami, FL 33178. It could be several weeks before you receive a response. You can also follow up using Carnival's online contact page (see Resources).

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