How to Use IP Office Short Codes

Written by deanne lachner
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How to Use IP Office Short Codes
Short codes allow faster access to communications services. (telephone image by Vasiliy Koval from

Avaya's IP Office is a comprehensive voice and data system that allows communication among employees--those in the office and telecommuters--of small businesses via laptops, mobile phones, and home and office telephones. Via broadband, wireless or wired connections, employees such as receptionists and service or sales representatives can stay in touch, lowering operating expenses. Short codes are a combination of letters, numbers and symbols that users dial to complete a preset action.

Skill level:


  1. 1

    Press the asterisk (*) key on your IP Office-connected phone to open your access to IP Office short codes (see Resources). These preprogrammed codes are available to all IP Office users.

  2. 2

    Press the numbers, letters or symbols that correspond with the function you desire. Choose from approximately 125 choices, including call forwarding, turning voice mail on/off, playing hold music and turning call waiting on/off. For example, the short code 15 turns call waiting on; 16 turns it off. 34 turns on hold music. 18 turns voice mail on, and *19 turns it off.

  3. 3

    Replace the capital letter N on the short code list of codes with the extension of the phone to which you want your calls forwarded, if the short code you chose contains an N. For example, the short code sequence 07N#, dialled as 07*65# will forward your calls to extension 65.

Tips and warnings

  • See page 19 of the Short Codes manual (see Resources) for a list of all available IP Office short code features.
  • Programming your own codes lets you set access to the codes for all users on the system, specific users only, or a specified group of users to whom you give the rights for code use.
  • If you program your own short codes, ensure you do not block emergency numbers; test emergency numbers periodically.

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