How to Fix a Sony Receiver Protector Error

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How to Fix a Sony Receiver Protector Error
A typical speaker terminal (speaker connector image by jovica antoski from

The "Protector" error on Sony amplifiers and home theatre receivers is the rare error that you can fix yourself. It requires no tools. This protector error denotes several possible problems. Heat, volume level and incorrect DVD settings may be the cause of the problem. The following steps will help you correct your problem and rid your amp of its "Protector" error.

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  1. 1

    Examine your volume setting to be certain that your volume knob is not at maximum. Having your volume cranked too high can cause the capacitors to overheat, shutting down the receiver.

  2. 2

    Unplug your receiver and disconnect your speakers from the terminals on the back. This will allow you to determine if the error is internal. Plug your receiver back in and look for the same error message. If you continue to get the protector error without having your speakers connected, you may have an internal electrical problem. In this case, contact Sony about finding a repair centre.

  3. 3

    Reconnect your speakers one at a time. The order of connection doesn't matter. When reconnecting, be sure that you do not have your positive and negative speaker wires crossed in any way. After each connection, test your amp by running it with a source. Give each speaker a few minutes of power before connecting the next one. This will help you isolate which speaker terminal is causing the error. When the protector error returns, take note of which speaker connection caused it. Check this speaker wire for shorts or torn shielding.

  4. 4

    Examine your ohm rating of your speakers if you have no shorts or wiring issues. Sony receivers are not compatible with speakers lower than 4 ohms. Connecting a lower ohm-rated speaker will cause an error.

  5. 5

    Turn off the surround sound option if you have both your A and B position speakers in use.

  6. 6

    Keep your receiver well ventilated. Overheating due to poor ventilation can also cause Protector errors.

  7. 7

    Examine the sampling frequency of your connected DVD player. If the error only occurs when you watch a DVD, the sampling frequency of the DVD player may be set too high. Check the sampling rating in your receiver's manual and in the DVD player's menu settings. You may have to connect your receiver to your DVD player with a different cable standard if the sampling frequency is causing your error message.

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