How to Use Skype for Business

Written by chris miksen
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Whether you run a small business or a large one, you probably have a need to connect your employees through a conference call from time to time. Skype is an Internet phone service that you can use without any need for a phone. All you need is a microphone. You can use Skype's Business manager to create Skype business accounts for your employees. All your employees have to do is download Skype, sign in to their provided Skype business account and accept your conference call.

Skill level:
Moderate

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Instructions

  1. 1

    Register for the Skype Manager. (See Resources.) Select "No, I don't have a Skype Account" to set up Skype Manager using a new Skype for Business account, rather than your personal Skype account. Enter the required information, including your name, company name, address, Postcode and your e-mail address. Click "Set up Skype Manager." Your Skype Manger page will appear.

  2. 2

    Click "Members" and "Add Members." Click "Create Business Accounts." Enter the email address of each person you want to add in the provided text box. Click "Next." Skype will verify the email addresses you added and suggest a Skype name for each e-mail address, which is typically the person's first and last name or part of their e-mail address. The person's Skype name is the name he will use to sign in to his Skype account.

  3. 3

    Enter a password for each person in the provided "Password" text box. The password must be eight characters long and contain at least one number. Click on the suggested Skype name to change the person's Skype name. Enter a group name for each employee, if you want. For example, you can add people to a "Sales" group, "Tech" group and so on.

  4. 4

    Click "Create Accounts." Everyone you created an account for can now sign on to their new account by running Skype and signing on with their Skype Business name and password. Everyone must download Skype to use his account.

  5. 5

    Buy Skype Credits by clicking "Buy Skype Credit" on the main toolbar in your Skype Manager. You can buy Skype credits and allocate them to a person's account so that he can use special Skype features, such as call forwarding and voice mail. You can pay for Skype Credits with a credit card or through PayPal. Once you've purchased the necessary amount of credits, click the "Features" tab.

  6. 6

    Click the name of the person you want to allocate a credit to. Enter the number of credits you wish to give to the person and click "Add Credit."

  7. 7

    Start Skype by double-clicking it on your desktop or running it from "All Programs" on the windows "Start" menu. Sign into your Skype business account. Select one of the people on your contact list that is going to take part in the call. Click "Add People" in the conversation window. Select everyone you wish to invite to the call by holding the "Ctrl" button and clicking the name of each person. Click "Add to call."

  8. 8

    Click "Call Group." Everyone you added to the call will receive an invitation to the conversation. Once the person clicks "Answer," you can begin talking to him.

Tips and warnings

  • Business calls work best if one person is in charge of the conversation. That one person initiates the conversation and stipulates when certain people talk; otherwise the call can become unorganised.
  • If someone cannot download Skype or is having computer problems, you can call her land line or cell phone by purchasing a Skype Credit. You can type in the person's phone number in the provided text box once you click "Add people."
  • You can view various reports about your company's Skype activity by clicking "Reports" in the Skype Manager. You can view reports for your company's past Skype Credit purchases, Credit allocations and Skype usage
  • Everyone must have a microphone to talk. Skype will automatically select the microphone once it is plugged in and installed.
  • You can try Skype's video conferencing for 28 days by downloading it from Skype's website. (See Resources.) As of November 2010, video conferencing is in the beta stage and is only available for 28 days. Each person must download the software.

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