How to Troubleshoot Iomega ScreenPlay

Written by si kingston
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How to Troubleshoot Iomega ScreenPlay
(Thomas Northcut/Photodisc/Getty Images)

The Iomega Screenplay is an external drive that connects directly to a computer with a USB cable. Its sole purpose is to house media files, including music, video and images, so that you can enjoy them with your television and stereo system. Some users experience problems with viewing content saved to the Screenplay on television sets, and others have problems connecting the device to a TV or computer system.

Skill level:


    Problems With a TV Connection

  1. 1

    Change the Screenplay output setting. The wrong setting can cause the picture on the TV screen to roll vertically. To change the setting, press the "NTSC/PAL" button on the front of the Screenplay drive to toggle the regional setting. If you are unsure of your regional, toggle through each setting until one corrects the problem.

  2. 2

    Correct a TV screen that doesn't display the video normally. Press and hold the "Fast-forward" button on the Screenplay remote control, and press "Menu" repeatedly until the screen displays normally.

  3. 3

    Fix the remote if the Screenplay doesn't respond to remote commands. If using the remote for the first time, pull the tab from the side of the remote to enable battery power. Press "Standby" on the remote to activate the Screenplay. When the Screenplay is activated, the front of the drive should blink several times, then glow blue. Make sure the remote has fresh batteries and that the batteries are in the correct orientation.

  4. 4

    Correct audio problems. Make sure the Screenplay is properly connected to the "Input" ports on the TV or DVD/VCR. Press "Menu" on the Screenplay remote, click "Setup Menu" and choose the "Audio Setup" menu. If using RCA cables, make sure the "SPDIF Output" is selected. If you connected the Screenplay to the AV amplifier using a coaxial cable, select the appropriate SPDIF Output option for your equipment.

  5. 5

    Connect the Iomega Screenplay directly to a connected VCR or DVD input jacks, if the TV doesn't have RCA jacks.

    Problems Playing Screenplay Files

  1. 1

    Download only files that are in a compatible format. Screenplay only supports audio files in MP3, OGG, AC3, WAV and WMA; video files in MPEG-1, MPEG-2, MPEG-4, AVI, DivX and XviD; and images in JPEG.

  2. 2

    Play the media file on your computer to verify that it is not damaged. The Iomega Screenplay can't read damaged media files.

  3. 3

    Correct a blank or incorrect DVD menu screen. Press the "Stop" button on the Screenplay remote control to stop playback. Select the "Video_TS" file. Press the "A-B" button on the remote the play the main title directly.

    Problems with Computer Connection

  1. 1

    Connect or disconnect the drive when the computer is off, never when the computer is on.

  2. 2

    Disconnect all other USB devices while using the Screenplay. Never connect any other devices with a USB cable while the Screenplay is connected and files are being transferred to it.

  3. 3

    Connect the Iomega Screenplay directly to the computer's USB drive; never connect it to a USB extension or hub. Connecting the Screenplay directly to the computer will also help speed up the device's performance.

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