How to Operate a Nortel Phone System

Written by herman cruz
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How to Operate a Nortel Phone System
The Nortel phone system offers various operational features. (woman in an office image by forca from

Nortel phone systems come with an Integrated Communications System (ICS) package that delivers a fully digital platform. This platform gives you the ability to bring together communications such as telephone, fax, e-mail and computer right at your desktop. The Nortel call distributions system is able to support up to 192 phones and features various functions. Once you understand how a Nortel phone system works, operating it will improve your communications experience.

Skill level:


  1. 1

    Call an extension by lifting the handset and dialling the extension number you want to call. You can also press the "Intercom" key on the Nortel phone you are operating and then enter the extension number you want to contact.

  2. 2

    Use the Voice Call feature by lifting the handset, pressing the "Voice Call" key or by pressing the "Feature" button dialling "66" and then dialling the extension. Keep in mind that Voice Call will not work if the extension you are dialling is busy.

  3. 3

    Place a call on hold by pressing the "Hold" key. The "Hold" key is the red button that has a telephone picture beneath it. Retrieve a caller that you placed on hold by lifting the handset and pressing the "Intercom" key or the "Line" button that has a flashing triangle displayed beside it.

  4. 4

    Transfer a call by pressing the softkey displayed beneath where it says "Transfer" while you have the caller on the line. This key will be located on your phone's LCD display. You can also transfer by pressing the "Feature" button, dialling "70" and then dialling the extension where you are redirecting the caller. You can advice the called party that you are transferring a call prior to completed the transfer. Complete the transfer by pressing the "Join" sofkey. If you wish to transfer the call to a different extension press the "Retry" sofkey and then the new extension. You can also return to the caller by pressing the "Cancel" softkey.

  5. 5

    Park a call so that it can be picked up from any other telephone within the Nortel system network by pressing the "Call Park" key or by pressing the "Feature" button and then dialling "74" while the caller is on the line. Look a the phone's display screen to see where the call is parked, the display will show you a three-digit park code that you will need to memorise or write down on a piece of paper. Hang the receiver thereafter. To retrieve the parked call on another phone, lift up the phone, press the "Intercom" key and dial the park code that you saw on the display when you parked the call.

  6. 6

    Use the Page feature by pressing the "Page" key or by pressing the "Feature" button and then dialling "611." Proceed by making your page announcement and then press the "Release" key.

  7. 7

    Turn the "Do Not Disturb (DND)" on by pressing the "DND" key or pressing the "Feature" button and then "85." Switch it off by pressing on the "DND" key again or by pushing the "Feature" button and then pressing "#85."

  8. 8

    Start a conference call by receiving or making a first call and then proceed by pressing the "Hold" key. Thereafter place the second call, press the "Conference" key or press the "Feature" key and then dial "3." Press the "Intercom" key thereafter to unify all the calls.

  9. 9

    View the call duration timer during or after a call by pressing the "Feature" button and then dialling "77." This will let you know the duration of your current or last call.

  10. 10

    Make use of the Last Number Redial feature by pressing the "Last No. Redial" key or by pushing the "Feature" key and then "5." This will redial the last number you called automatically.

  11. 11

    Check to see what is programmed on any given button by pressing the "Feature" button, dialling "*0" and then pressing the button you want to check on. The information will be shown on the telephone's display. This is the way to do a button inquiry and get to know how your specific Nortel phone is programmed.

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