A career in fast food is a good way to begin your employment history, particularly if you are in high school, college or are looking for a flexible second job option. Working at McDonald's is more than just flipping burgers; you learn the art of customer services, how to handle customer complaints, team building and more. McDonald's invests a great deal of resources into training employees.
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Provide new employees with a tour of the facility. McDonald's generally consists of a front counter and drive-through area, where staff has direct contact with customers; a dining area, where customers may eat in; a grill area, where the food is prepared; a small office, where management staff handles their daily responsibilities; a refrigerated area for condiments; a large freezer for meats; a storage area for supplies; and a sink area, where dishes are washed nightly. New employees need to have thorough knowledge of each of these areas and their various purposes.
Offer specialised training for the employee's position. For example, according to McDonald's.com, the chain is the only one like it that has garnered recognition from the American Council on Education (ACE) for the management-training program. Moreover, the company's Hamburger University offers college credit for some of its management-training classes. Teach employees in front-counter positions essentials like how to work the cash register, the basics of the McDonald's menu, tips on working the drink machines, how to drop fries and apple pies, how to maintain the French fry heating machine and tips on customer complaints. Grill employees should learn how to make the menu items, tips on sanitation and cleanliness and how to work fast and efficiently.
Allow new employees to shadow existing employees. This gives them a clear idea of the job responsibilities and the most efficient way in which to perform them. Ask them to help with simple tasks like making drinks, sweeping the dining room and front counter areas, tidying up and putting food on trays as they shadow a more senior employee.
Stress the value of customer service to new employees. After all, customers are the foundation of McDonald's. Therefore, addressing their needs effectively is key. Deal with customer complaints professionally. Teach new hires never to argue with the customer; if the situation is beyond your control, ask for assistance from a manager. Demonstrate the significance of striving to get the customer's order right and teach them to take full responsibility if they don't.
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