How to unlock a virgin media set top box

Written by maya austen
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The Virgin Media set-top box comes with "parental control" features, which allow you to lock out certain channels or programs that might contain material that is inappropriate for younger viewers. Only those with access to the PIN code for the set-top box are able to access a locked channel or program. In addition, only those with access to the set-top box's PIN code can remove a lock from the box. It's not a complicated procedure.

Skill level:
Moderately Easy

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Instructions

    Unlocking Channels Using Your PIN

  1. 1

    Turn on the TV and Virgin Media set-top box.

  2. 2

    Aim the V+ remote control at the Virgin set-top box and press the blue "Home" button located in the centre of the remote to open the box's main menu.

  3. 3

    Use the arrow buttons on the remote to highlight the "Settings" option. Press "OK" to open the Settings menu.

  4. 4

    Select "Locked Channels" from the Settings menu.

  5. 5

    Enter your PIN. If a personal PIN was never set up, enter 1 -- 2 -- 3 -- 4. This is one of two possible default PIN numbers. If 1 -- 2 -- 3 -- 4 doesn't work, enter 0 -- 0 -- 0 -- 0.

  6. 6

    Use the arrow buttons on the remote to highlight the channel you would like to unlock. Press "OK."

  7. 7

    Press "Back" on the remote to save your new settings and exit the menu screen. (The "Back" button is located to the left of the "Home" button.)

    Unlocking Channels When the PIN Won't Work

  1. 1

    Contact the Virgin Media Customer Support Department. The Virgin Media customer service representative can remotely reset the box's PIN to the default settings.

  2. 2

    Aim the V+ remote control at the Virgin set-top box and press the blue "Home" button located in the centre of the remote to open the box's main menu.

  3. 3

    Use the arrow buttons on the remote to highlight the "Settings" option. Press "OK" to open the Settings menu. Select "Locked Channels" from the Settings menu.

  4. 4

    Enter 1 -- 2 -- 3 -- 4. This is one of two possible default PIN numbers. If 1 -- 2 -- 3 -- 4 doesn't work, enter 0 -- 0 -- 0 -- 0.

  5. 5

    Use the arrow buttons on the remote to highlight the channel you would like to unlock. Press "OK." Press "Back" on the remote to save your new settings and exit the menu screen.

Tips and warnings

  • If you are trying to gain access to a TV channel or Virgin media set-top box menu option that requires you to enter a PIN, you are only given three chances to enter the correct PIN. If the wrong PIN is entered on the fourth attempt, your account is locked for 15 minutes.

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