Troubleshooting Guide for Sony Surround Sound

Updated February 21, 2017

The Sony Surround Sound is a home theatre system that includes 360-degree surround sound wireless speakers. Sony is one of the largest manufacturers of consumer electronics in the world, and its products are well known and trusted. However, as with many high-end audio systems, problems may arise. Fortunately, many of them are fairly simple to remedy. Before calling in a service technician, there are a few troubleshooting steps you can run through on your own.

Check that the Master Volume is not set to "Vol Min" if there is no or only very low sound, no matter which component is selected. Ensure that headphones are not connected to the system. Press 'MUTE" on the remote control to deactivate the muting function.

Ensure that the connection cords are fully inserted into the jacks on both the receiver and the various components if there is no sound from a specific component.

Adjust the balance parameters using the "Level" menu if left and right sounds are unbalanced or reversed.

Check that the connecting cords are at least 10 feet away from transformers, neon lights or TVs if there is a severe hum or noise from the system. Wipe the plugs and jacks with a cloth slightly moistened with alcohol.

Press "MOVIE" or "MUSIC" to ensure that the sound field function is on if the surround effect is not working.

Press "DISPLAY" repeatedly on the receiver so that the frequency appears on the display if radio stations cannot be tuned in.

Ensure that you have connected the video output of your video component to the TV if no picture appears on the TV screen or monitor.

Hold the top left button on the receiver down for 5 seconds to clear the receiver's memory if problems persist, or the unit generally does not operate correctly. When holding the button down, "Clearing" will appear on the screen, and once the unit has cleared, "Cleared" will appear on the screen.

Unplug the system and allow it to sit for a few hours if condensation forms in any of the components. This can sometimes happen if the equipment is exposed to a sudden change in temperature from cold to warm.


Unplug the unit during electrical storms, or when not in use for extended periods.


Do not cover any of the ventilation slots on the system components, as this could cause overheating. Do not place the system near sources of heat, such as radiators or stoves. If anything is spilt or falls into any of the components, turn off the power immediately and have a service technician investigate further.

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About the Author

Ross Glyn began writing for film and television in 1986. He wrote and directed the film “After The Rain” as well as the play “Soweto's Burning.” He is a member of the Writers Guild Of America, the Screen Actors Guild and the American Federation of Television and Radio Artists. Ross holds a performer's degree from the London Academy of Music and Dramatic Art.