Apple's QuickTime media player works on both Apple and Windows operating systems. If you purchased the QuickTime MPEG-2 Playback Component, an add-on that allows you to import and play MPEG-2 files, you may occasionally receive the following error--"Error -2048: Couldn't open the file "(filename)" because it is not a file that QuickTime understands"--when trying to open certain files on a Windows-based computer if you recently upgraded QuickTime to version 7.6. Fix this error by updating the MPEG-2 add-on for compatibility with QuickTime version 7.6.
- Skill level:
- Moderately Easy
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Open your web browser and visit the Apple Online Store.
Click "Account" in the top right corner. Click the "Downloadable software purchases" link in the "Orders" section.
Input your Apple ID and user password into the appropriate fields and click "Sign In."
Click the "QuickTime MPEG-2 Playback Component" link and save the file to your desktop.
Double-click the file and follow the onscreen prompts to update the software for compatibility with QuickTime version 7.6.
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