How to Repair a Xerox Phaser 8560

Updated February 21, 2017

The Xerox Phaser 8650 printer produces full colour and monochromatic printouts on several different media types, including photo paper. The printer uses ink sticks, which it melts into a liquid that the printer sprays onto media as it passes through the inside of the printer. The printer connects to computers either through a direct connection using a USB cable, or over a network with an Ethernet connection. You can fix some problems with the printer yourself, but if you do find that you cannot solve a problem, contact your local Xerox service specialist.

Fold open the printer's exit cover and check for jammed paper. Pull out any paper that is stuck in the exit area, including small pieces stuck to the wheels. Pull up on the paper guide's tab and pull out any stuck paper you find underneath the guide, then fold the exit cover closed.

Fold down the printer's front cover by pulling up on the latch on the front of the machine. Pull out any stuck pieces of paper, making sure to spin the rollers and remove any small bits of paper stuck to them, then fold the front cover closed.

Pull out the printer's paper tray completely from the printer, then pull out any stuck paper you see inside the paper tray's cavity. Take the paper out of the tray and flip through it to make sure none of the pages are stuck together, then load the paper back into the tray.

Remove the top sheet from the paper tray and adjust the paper guides inside the tray so they press against the edge of the paper stack. Slide the paper tray back into the printer.

Check the package from the paper you are using in the printer to make sure it is labelled for use with printers. If it is not, be sure to use the correct printer paper.

Press "Troubleshooting" on the control panel, then press the "Ok" button. Press "Print Quality Problems," then press "OK."

Press the "Remove Print Smears" on the control panel's screen, and then press the "Ok" button. Wait as the printer feeds two or three pieces of paper through the paper path to perform the cleaning process.

Run the printer's cleaning process up to three times if the problem continues. Open the door on the printer's right side panel if the problem persists, and slide out the maintenance kit.

Wipe the maintenance kit's plastic wiper with a microfiber cloth, then slide the maintenance kit back into the printer and close the door.

Things You'll Need

  • Microfiber cloths
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