How to Get Into Your Yahoo Email When You Don't Know Your Password and Your Secret Answer

Written by angela m. wheeland Google
  • Share
  • Tweet
  • Share
  • Pin
  • Email
How to Get Into Your Yahoo Email When You Don't Know Your Password and Your Secret Answer
Use your alternate e-mail to regain access to your Yahoo! Mail account. (e-mail 2 image by chrisharvey from Fotolia.com)

Gaining access to your Yahoo! Mail account can be frustrating if you do not know your secret answers to the secret questions. When you created your account, you entered personal information into the Yahoo! sign-up form that can aid you in password retrieval. If you know the zip code or alternate e-mail address registered to your Yahoo! account, you can easily retrieve your Yahoo! Mail password.

Skill level:
Moderate

Other People Are Reading

Instructions

  1. 1

    Navigate to the Yahoo! Mail website and click the "I can't access my account" link.

  2. 2

    Click the button next to "My account may have been compromised."

  3. 3

    Enter your Yahoo! ID and security code into the corresponding fields. Click "Next."

  4. 4

    Enter the alternate e-mail entered when you created your Yahoo! Mail account. Yahoo! gives you a hint as to what your alternate e-mail looks like (xxxxxxa@cxxxx.net). Click "Next" and Yahoo! will e-mail you a link to reset your password.

  1. 1

    Navigate to the Yahoo! Mail website and click the "I can't access my account" link.

  2. 2

    Click the button next to "My account may have been compromised."

  3. 3

    Enter your Yahoo ID and the security code into the corresponding fields. Click "Next."

  4. 4

    Click the button next to "I can't access any of the above" and click "Next."

  5. 5

    Verify your birthday, country of residence and postcode. Remember that you may have moved since you created your account, so update this accordingly. Click "Next."

  6. 6

    Answer the password-hint question and reset your password.

Tips and warnings

  • If you still cannot access your Yahoo! Mail account, try contacting Yahoo! at 866-562-7219. They are open Monday to Friday, from 8:30 a.m. to 5 p.m. PST.

Don't Miss

Filter:
  • All types
  • Articles
  • Slideshows
  • Videos
Sort:
  • Most relevant
  • Most popular
  • Most recent

No articles available

No slideshows available

No videos available

By using the eHow.co.uk site, you consent to the use of cookies. For more information, please see our Cookie policy.