How to troubleshoot an ion ttusb turntable

Updated July 19, 2017

The Ion USB Turntable, which has a built-in phono preamp and comes with EZ Converter software, makes converting vinyl records to MP3 files or CD files an easy process. It can play both 33 1/3 and 45 r.p.m. records and also has a 1/8-inch stereo input so you can connect other analogue sources, like a cassette deck, and convert them to digital files. Some basic set-up, such as installing the belt, needs to be done on the ION, and if it doesn't seem to work, you can troubleshoot it.

Disconnect any other USB-based audio products, such as headphones, speakers or web cameras, if you get no sound from the speakers when you play the record. Conflicts can arise between USB drivers for audio devices, as your computer's OS will only read the device as an audio device, not a separate product.

Check that the turntable is connected to a USB port and is turned on if you get the message "EZ Converter is unable to connect with your audio recording device." If the turntable is turned on, try plugging the USB connection into a different USB port.

Download and install the latest version of EZ Converter, then uninstall and reinstall iTunes, if songs are recorded but are not successfully exported to your iTunes library.

Replace the USB cable if it seems that the computer and turntable have inconsistent connections or time out.

Select "Start," "Settings," "Control Panel," "Sound and Audio Devices," "Audio" and the designated sound card for playback and "USB Audio Codec" for recording.

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About the Author

Candace Horgan has worked as a freelance journalist for more than 12 years. Her work has appeared in various print and online publications, including the "Denver Post" and "Mix." Horgan holds a Bachelor of Arts in English and history.