Precor has been manufacturing and selling treadmills since 1984. Currently, the company sells five models: the 9.23, 9.27, 9.31, 9.33 and 9.35. Each treadmill comes with 10-year parts and one-year labour warranty, which will help the owner in the event that repairs are needed. Outside of the warranty, there are steps the owner can take to get the treadmill repaired.
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Things you need
- Warranty information
- Product information
File the necessary paperwork with Precor when you purchase your treadmill to ensure the product warranty is in place. The warranty is only eligible on treadmills sold directly by the company or by an authorised Precor dealer. Purchases made outside of these stipulations may not be eligible for the complete warranty.
Keep your warranty paperwork on file in your home. This information, provided by the company after you've sent in the necessary forms, will have information on what is covered and who to contact in the event of a problem with your Precor treadmill.
Note which part of your treadmill is having problems. If the electronic parts (which allow you to program the treadmill) aren't working, it's likely a problem with the electric components. If the belt won't move, it's likely a problem with the engine. You'll need to describe the problem when you contact a repair representative.
Contact Precor to report the problem. Call 800-347-4404 for product support.
Contact a Precor authorised repair company to fix the problem. The 1-800 number listed in Step 4 should put you in contact with someone in your area. If your treadmill is still under warranty (10-year warranty for parts, one year warranty for labour), Precor may be responsible for the cost of the repairs.
If Your Precor Treadmill Is Under Warranty
Contact Precor at 800-347-4404 to locate an authorised repairman. These are individuals who specialise in Precor products and will be best equipped to handle the problem.
Consult a repairman in your area. He or she may be able to help you solve the problem over the phone, without an expensive in-home repair. Otherwise, the repair company may have to pay you a visit. Because your Precor treadmill is no longer under warranty, you will be responsible for the entire cost of the parts and labour required to fix it.
Attempt to solve the issue on your own. The difficulty level involved in this step will depend on the problem itself. A dusty motor can cause the treadmill to overheat and shut down, at times emitting an odour. This can be easily fixed by simply wiping down the motor with a damp cloth. A jerky belt may need to be lubricated in order to function more smoothly. Other repairs, such as a broken motor, or belts that have ripped or torn, are best fixed by a licensed repair company.
If Your Precor Treadmill Is Not Under Warranty
Tips and warnings
- Even if you think you know what the problem is on your Precor treadmill and want to fix it on your own, it may be best to consult with a licensed repair person or Precor support staff. A broken treadmill that is not properly repaired could be a safety hazard.
- Do not attempt to fix a Precor treadmill unless you are certain what the problem is and how to fix it. Incorrectly repairing a treadmill can cause the equipment to malfunction, and make it harder for a licensed repairman to fix it down the road.
- Attempting to fix your Precor treadmill on your own may invalidate your product warranty. Consult the warranty included with your purchase for more details.
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