How to Troubleshoot a Maytag Neptune Front-Load Washer

Written by meredith jameson
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How to Troubleshoot a Maytag Neptune Front-Load Washer
(Martin Poole/Lifesize/Getty Images)

The Maytag Neptune washer is a front-loading clothes washer that is meant for residential use. For best results, the washer should be installed on a stable and level floor and connected to a grounded power supply. Always ensure the water faucets connected to the washer are turned on and that the power is firmly connected to the washer if the washer does not operate. If there has been a power outage, check the local circuit breaker or fuse and reset if necessary. If other problems occur, standard troubleshooting efforts may resolve the problem.

Skill level:
Moderately Easy

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Things you need

  • Power supply
  • Water supply
  • High efficiency detergent

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  1. 1

    Open and close the washer door firmly if the washer does not fill with water. Straighten the inlet hoses and ensure the water faucets are turned on. Turn the control dial to the desired cycle and press "Start/Stop". If the washer still does not fill, turn off the washer and disconnect the hoses and clean the filter screens. Reconnect the hoses, turn the washer on and press "Start/Stop" to begin the cycle.

  2. 2

    See if the circuit breaker or fuse needs to be reset if the washer will not spin or drain. Check the hoses and straighten if necessary. Open and close the door and push "Start/Stop". There may be a slight delay before the washer begins to spin.

  3. 3

    Press and hold the "Start/Stop" button if the door is locked and will not open. Wait two minutes and press the "Start/Stop" button again if the door does not unlock the first time.

  4. 4

    Avoid loading the washer with too many items if the washer leaks water. Check the hose connections and tighten if necessary. The drain hose should be securely attached to the drain facility to prevent water leaks.

  5. 5

    Ensure the water heater is set at a minimum of 48.9 degrees Celsius if the washer fills with an incorrect water temperature. Check to make sure the desired temperature setting is chosen and the hoses are properly connected to the correct faucets and inlet connections. Turn off the washer, disconnect the hoses and clean the filter screens. Reconnect the hoses, turn on the washer, and begin a new cycle.

  6. 6

    Run a complete cycle using just cold water if the washer is completely full of suds. Do not use additional detergent. Avoid using too much detergent when washing items and use only high efficiency (HE) detergent that is meant for front-loading washers.

  7. 7

    Contact an authorised service technician if the above steps do not resolve the problem.

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