If you have purchased a new Virgin Mobile phone and do not want to transfer an old number, there are several ways you can go about activating your account so you can begin making and receiving calls and messages. Choose the method that is easiest for you and have your set-up manual and phone serial number handy.
Ask the sales representative to help you. If you purchased your phone from a store, the customer service representative can usually help you activate your account, or direct you to the easiest method for your phone. Using the sales representative's expertise is also particularly helpful if you wish to transfer over a phone number from another provider as they can usually do this for you.
Use Virgin Mobile's website. Go to virginmobileusa.com and click "Activate" in the top right corner of the screen. You should see a small button that looks like the power button on your phone. This will redirect you to the activation site. Click on "I'm a new customer and I want to activate my Virgin Mobile phone." Enter your zip code and follow the step-by-step guide that walks you through registration, obtaining a new number and setting up and activating the account. Once the process is complete, the site will let you know when you can begin using your new phone.
Activate the account directly from your Virgin Mobile phone. When you purchased the phone, you should have received an instruction manual. This will differ from each phone, so starting from your phone's menu screen, follow the booklet instructions for your device to set up your account. At the end of this process you will be instructed to contact a customer service agent to complete your information. Call the number provided and have your phone's serial number ready.
Call Virgin Mobile's customer service line at 1-888-322-1122. Use another phone, such as a house phone or friend's cell phone, to make this call so you have access to your new cell phone while speaking to a representative. An automated system will ask you to choose your reason for calling and then to input your serial number and zip code before redirecting you to a representative. The representative will then walk you through the step-by-step process of setting up your new device and activating your account.
Things you need
- Virgin Mobile phone
- The phone's serial number
- House phone
- Computer (optional)
- The zip code where you will be placing most of your calls
- The phone's user guide