I Cannot Read Encrypted Email in Outlook

Written by susan reynolds
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Microsoft Outlook is a popular e-mail program used to send and receive messages. Senders have the ability to "encrypt" an e-mail message so that the message is more secure. However, there seems to be a common problem where the recipient cannot open the encrypted e-mail in his or her own Outlook program. The reason is that the recipient is trying to open the email in "cached exchange mode," which does not allow encrypted e-mails. This problem happens in Outlook 2003.

Skill level:
Moderately Easy

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  1. 1

    Open the Outlook program. Go to "Tools" and "e-mail Accounts."

  2. 2

    Click "View or change existing e-mail accounts" and "Next."

  3. 3

    Click the name of the account you want to change and click "Change."

  4. 4

    Clear the box next to "Use Cached Exchange Mode" and click "Next."

  5. 5

    Click "OK" and "Finish."

  6. 6

    Close Outlook and then reopen it. Open the encrypted e-mail message.

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