How to Troubleshoot the Bissell ProHeat 2X Upright Deep Cleaner

Updated February 21, 2017

The Bissell ProHeat 2X Upright Deep Cleaner is capable of cleaning carpet, hardwood or vinyl floors. It can also clean upholstered furniture. Routine cleaning lengthens the life of furniture and flooring and keeps them looking newer, longer. A regular maintenance schedule can be disturbed, however, if the machine is not working properly. Avoid this by properly maintaining your machine. Always check your warranty before attempting repairs to see if the Bissell Company or your retailer will repair the machine for free. If not, attempt the repairs on your own at home.

Turn off the machine and unplug it.

Fill the water tank by lifting up the tank handle and carrying it to your sink. Remove the lid by lifting the lid latch on the back of the tank. Fill the bladder with hot tap water. Replace the lid and close the latch to secure it. Put the tank back into the machine and lower the handle to lock it in place.

Prime the pump by plugging in the machine and turning it on. After one minute, press the trigger. This allows the pump to regain pressure.

Turn the machine off and unplug it. Lay the machine on the chord side so you can access the brushes and brush plate.

Remove any visible lint and hair build-up on the brushes. Use scissors to snip hair or string that has wrapped around the brushes.

Remove the clear end cap by unscrewing two black screws. Remove the Pivot arm by unscrewing the silver screw. Look inside the machine to see if the belt is broken.

Remove the broken belt if necessary. Replace the small belt by wrapping one end around the metal cog and the other end around the belt closest to the cog.

Replace the pivot arm and clear end cap.


Always check to make sure that your machine is put together properly. The machine will not work properly if a hose isn't attached correctly or if an access door is open. If your machine fails to work, make sure it is all put together properly.

Things You'll Need

  • Screwdriver
  • Replacement belts
  • Water
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About the Author

Kaye Wagner has been working in the fields of journalism and public relations since 2006 and is a recipient of a National Hearst Award. She is particularly interested in home-and-garden projects, as well as beauty and fashion writing. An avid traveler, she also writes travel reviews and guides. Wagner earned a Bachelor of Arts in journalism from Brigham Young University.