My XBox 360 won't connect to a wireless network

Updated February 21, 2017

Xbox 360 owners can download Xbox Live Arcade games, watch movies on Netflix and chat with their friends through Microsoft's Xbox Live service. To connect to Xbox Live you will need to purchase a wireless networking adaptor for the Xbox 360 and then connect to your home wireless network. If you are having trouble connecting you can use some troubleshooting procedures to help alleviate the problem.

Check the light on your wireless networking adaptor to make sure it is on. Occasionally, power outages or surges can cause the adaptor to turn off. If you do not see a red or green light lit on the adaptor unplug the adaptor's USB cable from the back of the Xbox 360, wait a few moments and plug it back in. The adaptor light should turn on momentarily.

Make sure your router is broadcasting an SSID, or wireless network name. If this function is disabled the adaptor will not connect to your network. Read your router instructions for steps on how to enable SSID.

Move your console closer to your network. Put the Xbox 360 in the same room as the wireless router and try connecting to the network again. As a general rule, Microsoft suggests that players place their Xbox 360 where as few obstructions as possible exist between the gaming system and the router.

Move other electronic devices away from the Xbox 360 that could cause a disruption in the wireless signal. These include such objects as other gaming consoles, cordless phones, microwaves and other electronics that use the 2.4-GHz radio frequency band.

Set your wireless network to use a 802.11g or 802.11a connection, which usually experiences less interference from other electronic devices.


For help from Microsoft, call the company's Xbox 360 customer assistance line at 800-469-9269 or visit the Xbox support website (see Resources).

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About the Author

A veteran of the newspaper industry, Johnny Kampis has worked as a freelance writer since 2005. His articles have appeared in various publications including "The New York Times," "Atlanta-Journal Constitution" and the "San Francisco Chronicle." He currently serves as an editor of poker-based "Rounder" magazine and writer for the Alabama football publication "Crimson" magazine.