When you need a shot of espresso and your Cuisinart EM-200 Programmable Espresso Maker is down, a few troubleshooting tips may solve the problem and get you back to your daily grind. While all basic troubleshooting on the EM-200 is safe, you may need additional help from Cuisinart if your EM-200 needs a part replaced or electrical repair. When this is the case, do not attempt to fix the problem yourself as injuries may occur. All serious repair issues should be directed to Cuisinart's Customer Service line at 1-800-726-0190.
Check your EM-200 water reservoir for water levels. If no water is in the espresso maker or the water level is low, add water to the reservoir by taking off the top and pouring water directly into the unit, or removing the reservoir to fill with water manually. Close the lid of the water reservoir.
Adjust the steam and hot water control dial to the "zero" or centre position. The one- and two-cup manual indicator lights on the EM-200 will stop flashing when the zero or centre position is selected.
Remove any excess moisture from the portafilter handle basket, as this will cause the grounds to stick to the basket. Rinse the grounds out of the handle basket and dry the basket with a towel. Add coffee grounds to the dry basket.
Check the EM-200's portafilter handle basket for excess coffee grounds. If too much coffee is added to the basket, brush off excess grounds with your finger for an even basket.
Check the EM-200's power and indicator lights. The power light, one-cup, and two-cup indicator lights need to be solid, not flashing, or the unit is still warming.
If your EM-200 machine is working but the taste of your espresso is bland or too acidic, try using filtered water and freshly ground coffee beans.