How to Troubleshoot a Simplehuman Soap Dispenser

Written by kimberly johnson
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The simplehuman company manufactures and sells a variety of products for the home. Their sensor soap dispenser is a hands-free device that holds 414ml of liquid hand soap and comes in white, black or brushed nickel finishes. There are a variety of issues that can cause the device to malfunction, but most of them have quick fixes. If your simplehuman soap dispenser is malfunctioning, you should perform some troubleshooting to determine the problem.

Skill level:

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Things you need

  • Cloth
  • Water
  • 4 AA batteries

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  1. 1

    Turn the unit around and examine the clear soap reservoir, which is visible from the outside of the device. If the reservoir is empty, this will cause a motorised sound when the device is in use but no soap will be dispensed. Twist the top plastic cap counterclockwise and pour in liquid hand soap until it reaches the top of the reservoir.

  2. 2

    Prime the internal pump mechanism if the motor runs but no soap comes out. To do this, press and hold the black button located on the top rear of the dispenser until soap comes out of it. This is typically required whenever you refill the soap reservoir.

  3. 3

    Look at the lower rear of the device just below the soap reservoir and make sure that the settings dial is turn on. If the dial is turned all the way to the left, then the dispenser is turned off and will not function.

  4. 4

    Replace the batteries if the LED light on the front of the device blinks three times rapidly, which indicates that the batteries are low. Turn the dispenser upside down and locate the battery compartment on the bottom. Press in on the raised tab to lift off the cover and remove the batteries. Insert four new AA batteries and replace the cover.

  5. 5

    Turn the settings dial to the right if the dispenser does not dispense enough soap. The dial has four settings, each of which dispenses a slightly larger amount of soap. Alternatively, turn the dial to the left if the dispenser is dispensing too much soap. Settings 3 and 4 should be used for thicker soaps and settings 1 and 2 should be used for thinner hand soaps.

  6. 6

    Reset the timer mechanism if it stops functioning. Turn the settings dial to the off position. Hold down the black button on top of the dispenser and turn the settings dial back on to any of the numbers.

Tips and warnings

  • The timer mechanism lights up the LED light for 20 seconds after you dispense soap. You should wash your hands until the light goes off for proper cleaning.

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