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My Sandisk Sansa Clip Won't Turn On

Updated February 21, 2017

The Sansa Clip is a small MP3 player that literally can be “clipped” onto an article of clothing, such as a belt buckle or a shirt. This makes for easy transportation of the Clip. If the player will not turn on, however, it is essentially a useless device. There are several reasons the player may not turn on: it may be frozen, or there is a problem with the player's hard drive. These steps allow you to fix the problem without having to spend money on repairs.

Flip the “Hold/Lock” switch on the side of the Sansa Clip to “Off.” None of the device's controls work when this switch is on. Try turning the Clip on after the switch is set to “Off.”

Reset the Sansa Clip. Slide the “Power/Reset” switch up as far as the switch goes. Hold the switch there for approximately 15 to 20 seconds. Then release the switch. The player is reset.

Connect the Sansa Clip to a computer that is turned on or other MP3 player charger via the Clip's USB cable. Wait for the battery indicator on the screen to blink. The player is charging. Charge the Clip for 30 minutes before attempting to turn it on.

Update the Sansa's firmware. Click the “Sansa Firmware Updater” link in the Resources section to download and install the program. Once it's been installed, connect the Sansa Clip (via the Clip's USB cable) to the computer. Wait about ten seconds, and a “Sansa Updater” balloon appears in the computer's taskbar (if no balloon appears, no update is available). Click the balloon, and the Sansa Updater opens. Click the “Firmware” check box inside the Updater. Then click “Download Now.” Wait until a “please unplug” message appears in the Updater, and then disconnect the Sansa Clip from the computer to finalise the process.

Things You'll Need

  • Sansa Clip USB cable
  • Computer or MP3 charger
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About the Author

Andrew Smith has been a freelance writer since 2006, specializing in sports and technology. His work has appeared on various online sites. Smith has a Bachelor of Arts in political science from Pennsylvania State University.