How to Troubleshoot a Dyson

Updated November 21, 2016

Dyson vacuum cleaners use a cyclone technology that spins dirt and debris from the air suctioned into the vacuum cleaner instead of using a traditional filter and bag system. The vacuums are available in a variety of styles and specialised functions, including a ball technology to manoeuvre more easily around objects and a vacuum specifically designed to suction up pet hair and debris. As with all vacuums, Dyson vacuums occasionally have operation issues, which require some troubleshooting.

Turn the vacuum “OFF” and unplug it from the power source.

Check the attachments and openings on the vacuum for possible obstructions. Wash attachments in warm water with a few drops of dishwashing liquid if excessively dirty. Rinse well and dry with a clean cloth. Wipe the exterior of the vacuum with a clean, dry cloth to remove any dirt or debris that may be obstructing proper functioning.

Empty the dirt bin if the Dyson is not suctioning properly. Press the cyclone release catch button and pull the bin handle to pull the bin out. Empty the bin out by pulling the trigger on the side of the bin. It is best to empty the bin over a trash basket. Clean out the bin with a clean cloth to remove any remaining dirt or debris.

Wipe off the shroud with a clean cloth. If the shroud is dirty, the vacuum will not function as well.

Open the filter release catch and take out the filter if dirt is still not being properly suctioned up by the vacuum. Wash the filter and the filter cage with water and let dry thoroughly.


Contact Dyson at 866-693-9766 if you have additional problems or questions concerning the Dyson vacuum.

Things You'll Need

  • Water
  • Clean cloth(s)
  • Dishwashing liquid
  • Trash basket
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About the Author

Meredith Jameson writes early childhood parenting and family health articles for various online publications. She holds a Bachelor of Arts in history from San Francisco State University.