Vtech Cordless Phone Troubleshooting

Written by patrick nelson
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Vtech Cordless Phone Troubleshooting
Plug the base station into a household outlet at the wall. This connection is distinct to the phone connection. (Light Switch and Outlet image by Towards Ithaca from Fotolia.com)

The latest cordless phones, including Vtech's, use a technology called Digital Enhanced Cordless Telecommunication (DECT) 6.0 to transmit and receive. DECT 6.0 operates at 1.9MHz and is less prone to interference and crowding than the older 900MHz phones were. Problems that you can encounter with a Vtech cordless phone can include interference, the phone not working at all, charging issues and messages like "Connecting" showing and remaining on the screen. Problems like these can be corrected by following some troubleshooting steps.

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Things you need

  • DSL filter

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  1. 1

    Charge the Vtech cordless phone's battery if the phone doesn't work at all. Plug the cordless phone's base station into a household outlet at the wall. This connection is distinct to the phone connection. Place the handset onto the base unit and allow the handset to charge.

  2. 2

    Move appliances, or the Vtech cordless phone to a new location if you hear interference on the line. Interference can manifest itself as static, hissing or dropped calls. Alternatively, switch off appliances one-by-one to try to eliminate the cause of the interference and then move the offender. Particularly problematic appliances can include those with electric motors.

  3. 3

    Connect a DSL filter between the phone jack at the wall, and the Vtech cordless phone's base station if you experience line problems and have phone line-based Internet, sometimes called DSL or ADSL. The filter will remove noise caused by the Internet signal being carried on the same wires as voice.

  4. 4

    Move close to the base station with the handset whilst making phone calls if "Connecting" shows on the screen and doesn't disappear after a moment. Reset the phone if it continues. Unplug the power at the wall and disconnect the handset battery from the handset. Wait 15 seconds and put the battery back in to the handset and reconnect the base station. Allow a minute for the base and handset to synchronise. Try the call again.

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