The master reset, or factory reset, completely wipes your BlackBerry Curve and resets it to factory default. Only use this form of resetting if you are experiencing constant freezing and errors that cannot be resolved by pulling out the battery in a hard reset. You will lose all stored data and downloaded applications on the phone when you do a master reset.
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Press the "Menu" button and open the "Options" icon.
Select "Security Options" and then "General Settings."
Press the "Menu" button again and choose "Wipe Handheld."
Click "Continue" or "Yes" when the pop-up appears.
Enter the word "blackberry" when prompted to confirm and start the reset.
Wait for the phone to wipe and reset before using it again.
Tips and warnings
- If possible, use your BlackBerry Desktop Manager to backup your phone data before you perform the reset. See the link in Resources.
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