When connecting an iPhone or iPod touch to a Windows machine, iTunes should recognise it automatically and begin syncing. In some cases, the Apple Mobile Device or iBoot driver may be damaged or missing. Without the iBoot driver, your computer will not recognise an iPhone or iPod and will prevent it from syncing. The iBoot Driver is located in your “Library” folder and is named “AppleMobileDeviceSupport.pkg.” If this file is damaged, it will need to be removed and reinstalled in order to use it. Downloading the iTunes application from Apple will include the iBoot driver.
- Skill level:
Click on the “Finder” in the dock, highlight “Application” and navigate to “iTunes.”
Drag the “iTunes” application to the trash. Close the window.
Click on “Go” in the Menu Bar and select “Go to Folder.”
Type “/Library/Receipts/” without the quotations and click “Go.”
Navigate to the file named “AppleMobileDeviceSupport.pkg” and drag it into the trash. Enter your administrator password if prompted.
Restart your computer.
Click on the “Trash” icon in the dock. Select “Empty Trash,” and restart your computer a second time.
Open Safari and go to iTunes.com to download the latest version of iTunes. Download the iTunes file and navigate to it on your computer. Double click on “Install iTunes” and follow the prompts. Restart your computer.
Connect your iPod or iPhone to your computer and open “iTunes.” iTunes should now recognise your device.
Tips and warnings
- Make sure the battery of your iDevice has enough charge to turn on. If the display shows an empty battery with a lightning bolt, your device needs to charge before syncing. Leave it plugged into your computer for a few minutes, and try to sync again.
- Always update the software on your computer, and check for software updates for your iPhone or iPod touch.
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