The Western Digital external hard drive comes with a variety of storage capacities. You could have a model that holds 100 gigs worth of information or you could have one that holds 500 gigs. Whatever model you have, all of the WD external hard drives connect to a computer system through a USB port. When your computer doesn't have the right driver installed for the WD external hard drive, it will not be able to connect properly.
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Things you need
- USB cable
Connect your WD external hard drive to your computer system through the USB cable provided by the manufacturer.
Click the "Start" button at the bottom of your computer screen and go to the "All Programs" button.
Navigate to the "Windows Update" tab and click on the "Windows Update" button.
Log into your computer as an administrator if the system requests it and then click on the "Check For Updates" tab on the left hand side of the panel.
Click on the "View Available Updates" tab and click on the driver suited for your WD external hard drive. This driver will be labelled as a USB driver.
Click the "Install" button and wait for your system to install the driver.
Look over the WD power cable and make sure that there aren't any breaks or frays in the cable.
Check the pin on the back of the WD hard drive's power inlet. Make sure that the power pin is not broken or bent. If the pin is broken or bent, do not try to bend it back as this could cause a power surge or an electrical fire.
Connect your WD hard drive to the computer with a different USB cable.
Press the power button on the back of your WD hard drive. Most models have a power button on the back of the drive and cannot power on by USB power alone.
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