How do I Contact Google Checkout?

Written by chris hoffman Google
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How do I Contact Google Checkout?
(Comstock Images/Comstock/Getty Images)

Google Checkout is an online payment system run by Google. When you buy items online through Google Checkout, merchants don't have access to your credit card number and all orders you place can be reviewed and tracked in one place. Unfortunately, unlike competing online payment systems such as PayPal, Google Checkout lacks a phone number or support call centre. The only way to contact Google Checkout is through its website. If you're a buyer or merchant using Google Checkout and need to contact customer service, use the applicable Web form.

Skill level:


  1. 1

    Open the buyer or merchant "Contact Us" Web page, depending on whether you're purchasing items with Google Checkout or accepting payments with it.

  2. 2

    Select the topic category that best describes your support question by clicking the button to the left of a category on the page and clicking the button to the left of a subcategory that appears under it and clicking "Continue."

  3. 3

    Enter the requested information into the boxes on the page. Type your first name into the "First Name" box, your last name into the "Last Name" box and your e-mail address into the "Email Address" box. Depending on your support question, you may also need to enter an "Order Number" or "Merchant ID" into the appropriate boxes.

  4. 4

    Select a support issue by clicking the button to the left of the issue under "Select the Issue" and clicking "Submit." Google Checkout support receives your question and contacts you by e-mail.

  5. 5

    Respond to the email Google Checkout support sends you with other questions you have, if desired.

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