The Exchange mail queue holds all of the outgoing messages sent from your network users. The queue holds the messages as files in a configured directory. The queued directory occasionally stops responding, and the email administrator is forced to clear the Exchange queue. You do this by deleting the message files from the queue directory using the email system console tool.
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Click the Windows "Start" button and select "All Programs." Click "Microsoft Exchange" and then click "System Manager." This opens your mail manager for Exchange.
Double-click "Servers" to view a list of server configurations. In the opened window, click the "Queues" button. This lists the email queued in the email server directories.
Click the queue you want to edit and click the "Freeze" button. This stops e-mail from being sent while you delete messages in the queue.
Highlight the messages in the queue, right-click the highlighted list and then click "Delete (no NDR)." This deletes the messages without sending a delivery report.
Click "Yes" in the confirmation screen to delete the messages. It may take several minutes while the messages clear from the hard drive.
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