The HP F380 Won't Scan

Written by steven symes
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The HP F380 Won't Scan
(Patrick Ryan/Lifesize/Getty Images)

The HP ScanJet F380 normally will scan documents either when you press one of the scanning buttons on the device’s control panel, or if you select a scan option through its software on the computer. HP has explained that a number of users have been unable to complete a scan with the F380, sometimes seeing the error “An Error Occurred While Communicating With the Scanning Device” after attempting to scan a document. HP says users can alleviate the problem by installing the latest drivers and software for the scanner.

Skill level:


  1. 1

    Navigate to HP’s home page and click on the “Downloads and Drivers” tab. Enter “ScanJet F380” in the empty box and press “Enter.”

  2. 2

    Click on the operating system your computer uses. Click on the “Download” button next to the full version software and driver option, then choose a spot on the computer’s hard drive to save the software.

  3. 3

    Double-click on the software’s icon to launch the installer. Follow the instructions in the installer, which change depending on the operating system you selected.

  4. 4

    Unplug the printer’s USB cord from the computer if you continue to experience the same problem. Unplug a working device’s USB cord and plug the printer’s cord into the plug you were using for the other device.

  5. 5

    Try scanning once more with the new USB connection. If the problem persists, switch USB cords and retry. Take the scanner to a repair shop if it still will not scan.

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