When your HP PSC 1200 is failing to work properly, you don't need to make a trip to the office supply store to buy a new unit. Fixing the issue on your own at home only requires a few minutes of your time, as you go through a series of brief troubleshooting procedures. If your PSC 1200 will print in colour but doesn't print any black ink, the issue will either be with the driver or with the black ink cartridge.
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Unplug the HP PSC 1200s USB cable and plug it back in. Check to ensure the cable is properly secured in the USB port.
Navigate to the HP PSC 1200s software download website. Click the link for your computer's operating system. Scroll down to the "Driver" heading.
Click the link corresponding to the most up-to-date driver available for the HP PSC 1200. Open the folder where the driver file was saved and double-click the file. Proceed through the on-screen driver update prompts.
Open a text or image file and attempt to print again to see if the black is still not working. Open the "Start" menu if the problem continues and navigate to "All Programs" and "HP." Click "HP Director."
Click the "Settings" button and choose the "Print Settings" option. Click the "Printer Toolbox" icon. Navigate to the tab labelled "Estimated Ink Levels."
Check to see if the black ink cartridge is displaying is as low or empty. Exit the program and lift open the plastic print cartridge access door at the front of the PSC 1200.
Push down the plastic tab at the top of the existing black ink cartridge. Pull the black cartridge out of the HP PSC 1200s ink carriage.
Remove the purple strip of tape from the bottom of the new black ink cartridge. Push the cartridge into the empty black ink carriage until it snaps into place. Close the plastic print cartridge door and wait for the test alignment page to print automatically.
Tips and warnings
- The HP 27 and HP 56 ink cartridges both have the same black ink, but the 27 cartridge is a "low capacity" cartridge that holds less than half the ink.
- If the HP Director software shows the black ink levels are fine but the problem persists, the issue is likely caused because the strip of tape on the bottom of the ink cartridge wasn't removed properly. Open the print cartridge door and pull out the black ink cartridge. Check the bottom end to see if a strip of tape is present. Remove the tape if it is still attached and reinstall the ink cartridge.
- Try printing from a different text editor or image program to ensure the problem isn't with the software you are using.
- If the HP PSC 1200 won't print after updating the driver and replacing the ink cartridge, the issue may require a repair or even outright replacement. Contact the HP support centre to see if your unit is eligible for repair or replacement.
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