Skype is a software application that enables its users to to place both audio and video calls over the Internet, using a computer. Unfortunately, when you are using Skype to make a video call, you may experience some problems that require troubleshooting. When your fellow caller (audio or video) cannot hear your voice when you speak, there's a good chance that your microphone has inadvertently been muted. This is easily fixable with a few clicks of your mouse.
- Skill level:
Click the "Microphone" icon located to the right of the time counter in your video call window while you are attempting to speak with a fellow Skype user. If the microphone was indeed muted, clicking should have just unmuted it. If this doesn't work, go to Step 2.
Click "Call" in the light blue navigation bar that appears at the top of the Skype page. Open the pull-down menu and click on "Unmute microphone" if it appears that way. If it appears as "Mute microphone" then your microphone may not be muted. If this fails, there may be an internal setting regarding the type of microphone you're using that you need to change. In this case, go to Step 3.
Click on "Tools" in the top navigation bar. Open the pull-down menu and select "Options." Click on "Audio settings" and then open the "Show advanced options" box. Select the microphone you are using in the "Microphone" box. Select "Built-in input internal microphone" if your computer has an internal microphone. If this fails, try selecting the "Windows default device" if it is available. Close the preferences or options dialogue box and check to see if your microphone is now working.
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