How do I Troubleshoot the Flip Video Ultra Series Camcorder?

Written by mary jo megginson
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How do I Troubleshoot the Flip Video Ultra Series Camcorder?
The Flip features a retractable USB arm for easy connection to your computer. (Jupiterimages/Photos.com/Getty Images)

Flip video cameras first entered the market in 2006 under the name "Pure Digital Point & Shoot," and they quickly gained popularity with consumers looking for a user-friendly, no-frills camcorder. Problems that may arise with your Flip Ultra series video camera include a failure to power on, a tendency to freeze during operation, issues relating to the USB connection to your computer, a failure to record and the appearance of grey and green lines on the screen during playback of recorded video.

Skill level:
Easy

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Instructions

  1. 1

    Press and hold down the "Power" button for at least 10 seconds.

  2. 2

    Turn off your Flip camera and remove the batteries for at least 60 seconds if resetting failed to resolve your problem.

  3. 3

    Place the batteries back into your camera and press "Power" to turn it back on.

  1. 1

    Press "Power" to turn off your Flip video camera.

  2. 2

    Hold down "Record" and "Delete" simultaneously while pressing "Power" to turn your Flip back on. Your firmware and hardware information will display on the screen.

  3. 3

    Plug your Flip into the USB port of your computer. If a newer version of the firmware is available, an "Updates Available" window will appear. Click "Continue" and follow the onscreen instructions to install the updated firmware.

  1. 1

    Connect your Flip directly to the USB port of your computer if you have been using a USB extension.

  2. 2

    Connect an alternate device to your computer using your USB extension cable to check if the cable is faulty.

  3. 3

    Replace your USB cable if it is the source of the problem. Ensure that the new cable is less than 15 inches long, as this is what is required for USB 2.0 compatibility.

  1. 1

    Make sure that "Ready" appears on the top-left portion of the display screen before pressing "Record."

  2. 2

    Check the bottom-left portion of the display for the amount of recording time available on your Flip. The message "Camcorder Full" will appear when no memory remains.

  3. 3

    Make sure you have enough battery power left on your flip. A blinking battery icon on your display indicates that the batteries must be replaced or recharged.

Tips and warnings

  • Resetting your Flip video camera will not delete any movies already saved on it.
  • If your Flip keeps freezing during operation, this may be due to its memory being too full or low battery power.

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