To track a stolen MoneyGram wire transfer, you need to engage law enforcement and MoneyGram directly as soon as you're aware of the theft. Timeliness is the key to stopping payment before it is too late. MoneyGram offers a few different ways to resolve theft complaints, including by phone, e-mail, snail mail or online support.
- Skill level:
- Moderately Easy
Things you need
- 8-digit MoneyGram transaction number
Find out the nonemergency phone number of your local police department and visit MoneyGram's complaints procedure website to determine the customer support phone number that services your region.
Contact MoneyGram first and provide details you have on the theft. Request a stop-payment on the transfer to block the thief from receiving the stolen funds.
Contact local law enforcement. Give them the details of the theft, the MoneyGram transaction number and any information you have about the intended recipient of your MoneyGram transfer.
Stay on top of MoneyGram's complaints department. Correspond with the department daily to ensure that resources at MoneyGram are focused on resolving your complaint.
Tips and warnings
- Local law enforcement authorities may not have the jurisdiction or interest in resolving your crime, but you should still contact them to help put the pressure on MoneyGram to resolve your complaint. Taking this step illustrates that you are taking this theft very seriously and are willing to pursue all measures.
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