After installing new ink cartridges in your Dell all-in-one 926 printer, you may receive an error message telling you the print does not recognise the new cartridges. Refilled or third-party cartridges, which Dell does not recommend using with the 926, often trigger the error message. You may also receive this error after you have been using the same ink cartridges for some time. Whether the cartridges are new or not, the error can be caused by a number of sources.
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Things you need
- Microfiber cloth
Open the Dell 926's front cover with the power on and wait for the cartridge carriage to come to a stop. Remove the ink cartridges by pressing on the tabs at the top of each cartridge. Check the cartridges to make sure you have removed all of the blue protective plastic film. Look for the “Dell” logo stamped into the cartridges’ lids to ensure they are genuine cartridges.
Clean the shiny metal portions of the ink cartridges with a damp microfiber cloth. Allow each cartridge to dry completely.
Clean out any paper, staples or other debris that you may be able to see, then reinsert the cartridges into their appropriate slots. Put the black ink cartridge into the left slot and the colour cartridge into the right slot. Make sure both click back into place.
Close the Dell 926's front cover and turn off the printer. Unplug the power cord and USB cable from the printer for five seconds, then reconnect them.
Tips and warnings
- Take your Dell 926 to a repair shop for servicing if it still does not recognise the cartridges.
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