The Shark steam mop uses steam to clean floors. If problems occur when using the steam mop, troubleshooting steps can help identify the cause of the problem. Once the root cause of an issue has been found, the problem can be resolved by the user in most cases.
Make sure the power cord is plugged firmly into the outlet. The steam mop will not start if it the power cord is loose.
Check the fuse box or circuit breaker connected to the outlet the steam mop is plugged in to. Replace any blown fuses. Reset any tripped breakers.
Check the water tank if the Shark steam mop will not produce steam. Add water to the tank if it is empty. The mop will not make steam without water in the tank. To fill the tank, turn the tank cap counterclockwise and lift it up to remove it. Set the filling funnel into the tank opening. Pour water through the funnel into the tank until the water level reaches the "Max" fill line on the tank. Replace the cap.
Inspect the microfiber cleaning pad if the steam mop is leaving water on the floor. If the microfiber pad is too wet, it will leave water on the floor. Unplug the mop from the wall outlet. Replace the microfiber cleaning pad. To replace the pad, move the latch strips out of the hooks on the mop head. Pull the pad off. Set the new cleaning pad on the mop head. Hook the latch strips onto the hooks on the mop head.
Use distilled water if the steam mop is leaving white spots on the floor. Hard water may cause white spots to be left.