KitchenAid Artisan stand mixers use a variety of attachments and accessories to serve different cooking functions. They are built to withstand heavy duty use but, like any appliance, are susceptible to malfunctions and other problems. If your KitchenAid Artisan stand mixer has any performance issues, attempt to isolate the problem. Once you have identified the problem, finding a solution will be easier.
Check that the mixer is plugged in to a working power outlet. Test the outlet by plugging in another device to see if it works.
Test the fuse in the circuit where the mixer is plugged in. Make sure the circuit is closed on the circuit breaker box. Circuits can trip if there are power surges.
Turn the mixer off for about 15 seconds if the motor appears to be losing power. Turn it back on and try again.
Turn the mixer off for about 30 minutes to give the motor time to cool off if it will not turn on after it has been used within the last few minutes. Turn it back on and try again.
Contact KitchenAid if the problem is still not resolved. The manufacturer will discuss options including possible warranty repair, if the unit is covered under warranty.
If the flat beater strikes the bottom of the bowl, turn the speed control to "Off." Unplug the power cord from the wall outlet. Tilt the motor head backward, away from the bowl.
Turn the screw on the underside of the head joint slightly clockwise to raise the flat beater.
Tilt the motor head forward. Check the location of the end of the flat beater. If it is still touching the bottom of the bowl, adjust it until it clears the bowl.
KitchenAid Artisan mixers may emit a pungent odour when used, especially if it is a new unit. This is normal. No action is required.
The top of the motor head may become hot, especially when used for an extended period of time. This is a normal occurrence. No action is needed.
If the motor head will not tilt back, it is in the locked position. Slide the lock lever to the "Unlock" position.