How to Clear a Maytag Neptune Drain Pump Clog

Written by nathan mcginty
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How to Clear a Maytag Neptune Drain Pump Clog
(Andrew Olney/Photodisc/Getty Images)

A drain pump clog in your Maytag Neptune washer can keep the washer from draining, resulting in smelly clothes and an even worse smelling washer. The pump is the part of the washer responsible for sending all the dirty water inside out into your home's sewer system. Coins, bits of paper, lint and other objects can sometimes become caught up in the pump, resulting in a clog. You can clear a Maytag Neptune drain pump clog yourself and avoid a costly plumber's bill.

Skill level:
Moderately Easy

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Things you need

  • Towels
  • Cup or plastic container
  • Phillips screwdriver
  • Pliers

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  1. 1

    Bail out as much water as you can from the washer with the cup. Soak up as much water as possible with the towel.

  2. 2

    Turn off the power for the Maytag Neptune washer. Unplug the electric cord from the outlet, or if this is hard to reach or in a hidden location, turn off the power for the washer at the main circuit.

  3. 3

    Cut the water supply by turning the water supply valve handles for the washer all the way clockwise.

  4. 4

    Open the washer door. Loosen the screws located on the inside of the door near the hinges. Lift up on the door until you feel the hinges come loose from the door. Pull the door off the washer.

  5. 5

    Place one hand on the small trim panels on each side of the washer. Press in gently with your hands until you feel the tabs loosen and the front panel pop out of place. Pull the front panel toward you slightly, then lift up and remove from the front of the washer.

  6. 6

    Locate the pump, which is on the right side of the Neptune and just beneath the tub. Remove the wiring harness connectors from the pump by pressing in on the tabs and pulling the wiring straight out by the sockets. Do not grab the wires and pull them out, as this could damage them.

  7. 7

    Place a towel underneath the pump. Use a pair of pliers to compress the spring clips on the end of the two hose clamps connected to the pump. Pull the clamps and hoses off the pump nipples. Try to catch any water coming out of the pump with the cup.

  8. 8

    Slide the pump out of the washer by pulling it toward you. Turn the pump over to access the pump chamber. Pull out any foreign objects. Replace the pump and slide it forward to lock into place.

  9. 9

    Replace the washer hoses, securing with the hose clamps. Clip the wiring sockets back into place.

  10. 10

    Replace the front panel. Insert the panel into the slot at the base of the machine and push on the top until you feel it lock into place.

  11. 11

    Slip the washer door back onto the front panel. Insert and tighten the screws.

  12. 12

    Turn the water supply valve back on by rotating counter-clockwise. Restore power to the washer. Run a short load and ensure that the pump is operating correctly.

Tips and warnings

  • Take pictures with a digital camera as you work to help remember which part goes where.

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